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5 Inquiries. Domo can do virtually something. There are such a lot of instruments your groups might not know the place to start out or tips on how to continue to grow your toolkit. On the fall 2023 Domo Connections Tour in Boston, our companions at Regional One Well being, a not-for-profit hospital system in Memphis, Tennessee, shared 5 techniques for figuring out new, artistic, and productive methods to get essentially the most out of your knowledge—and from Domo.
1—What knowledge nonetheless lives on sticky notes, in textual content messages, or with sure individuals?
It’s possible you’ll suppose all of your group’s knowledge lives in a single place already—however the odds are that your persons are storing beneficial insights throughout. Regional One Well being had loads of affected person knowledge saved in its digital medical data—but it surely turned out that beneficial knowledge lived in loads of different programs, too.
Reginald Coopwood, MD, CEO of Regional One Well being, wished to empower his leaders to make data-driven selections in regards to the hospital system’s scientific outcomes, operations, and funds.
“Earlier than we may do this, we wanted to determine how we have been going to have the ability to inform a full, 360-degree image of our group when, let’s be trustworthy, most of our knowledge units weren’t knowledge units,” Jani Radhakrishnan, CEO of Regional One Well being Options. “They have been [sticky] notes. They have been emails. They have been PDFs. They have been items of paper laying on individuals’s desks.”
If knowledge was in programs, it was in programs constructed for Web Explorer and Home windows 98. Ask your individuals to scrape the information of their day by day work lives and share these undocumented knowledge factors and themes. Locations to look embody sticky notes and notepads, textual content messages, the notes app, feedback in design instruments, and undertaking administration software program. Gathering this knowledge will assist you realize what knowledge wants higher monitoring, storing, and organizing.
2—What’s a handbook course of that’s been not possible to make extra environment friendly?
Your group in all probability nonetheless has some handbook processes—even in case you have loads of energetic Domo customers. Your individuals might not even notice the methods they’ve at all times labored might be automated. The aim isn’t to chop their tasks; reasonably, it’s to free them up for the extra strategic, artistic work that wants their talent units.
To search out alternatives, attempt asking your colleagues:
- In what situations is your group texting one another to speak in regards to the enterprise?
- What mini-lessons do you end up educating time and again (e.g., tips on how to talk PTO protection)?
- What work have you ever come to dread? Which duties really feel particularly tedious, and why?
Regional One Well being recognized that speaking and monitoring when “going into diversion”—when a hospital hits capability and has to ship sufferers to different close by hospitals—was a handbook course of that might be automated. They felt that they have been “in diversion” lots, however nobody knew precisely how usually or why.
“So, we took all of the [sticky] notes—individuals would actually write down ‘we’re going into diversion’ and stroll it down the hallway and put it on somebody’s desk. And other people would textual content one another,” stated Radhakrishnan. “So we digitized it, actually, by making an Excel spreadsheet—typically you need to meet individuals the place they’re at.”
Her group used a shared drive and Domo’s Workbench after which coached individuals by recording why they have been going into diversion. Having that info seen—nothing else—led to a lower in diversion hours.
3—When and why did your individuals lose religion in knowledge?
It solely takes one adverse expertise to make somebody skeptical about and immune to utilizing knowledge. Select an worker group and ask them when and why they stopped utilizing knowledge. Did the software program take too lengthy to study? Did they get burned through the use of inaccurate knowledge? Did they find yourself with two completely different numbers for a similar metric and quit?
Radhakrishnan says Regional One Well being had knowledge skeptics. A few of their suppliers didn’t belief the information that Radhakrishnan’s group populated in Domo’s dashboards at first. Earlier than Domo, they questioned whether or not the dashboards represented an correct image of their departments. “Now, these similar individuals name me at 7am saying the information from Cerner [our Electronic Medical Record System] didn’t robotically replace this morning.”
Turning individuals from knowledge skeptics to knowledge fans like these suppliers might take time. However understanding the roots of any skepticism may also help you tailor your implementation and coaching.
4—What issues preserve taking place, regardless of all of your worker coaching and training?
For Regional One Well being, a recurrent drawback was stress ulcers, a kind of “hurt occasion.” They occur when individuals have lengthy hospital stays and sure preventive practices, equivalent to turning sufferers over, might not occur as ceaselessly as they need to. Radhakrishnan’s group felt mystified that the variety of stress ulcers was not reducing, regardless that prevention practices have been well-known.
They created an audit software that related the hospital’s digital medical system with its scientific operations knowledge. This software tracked if and when a preventive follow (e.g., turning) was missed and indicated if there was a “clinically justifiable purpose” (e.g., the affected person was in surgical procedure). Medical leaders abruptly had correct, real-time knowledge they might use to teach their employees and take corrective motion when wanted. The outcome? Hurt occasions drastically decreased.
5—What issues does your group have that really feel not possible to unravel?
Regional One Well being is a public hospital that takes everybody—a noble mission, however one with excessive prices. To offset these prices, the hospital system at all times needed to get artistic with bringing in income, which felt not possible. With Domo, they acquired easy instruments for creating new income strains.
Right here’s what occurred: Regional One has an inner pharmacy—“however we discovered that numerous individuals have been writing the prescriptions and getting them crammed at [retail pharmacies],” stated Radhakrishnan. “We wished to seize the prescriptions coming in as a result of there’s income tied to that.”
The group wanted to determine tips on how to get real-time prescription knowledge: who was writing the prescriptions, to what clinic, to what pharmacy, who’ was operating the clinic, who have been the physicians? To perform this, Radhakrishnan joined their prescription knowledge with their HR administration system and constructed a dashboard in Domo that tracked real-time prescription knowledge by supplier and clinic location—fostering some wholesome competitors.
The outcome: They doubled their seize charge in three years (thousands and thousands of extra income!).
One in all Domo’s clients has already constructed your subsequent highly effective use case
Regional One Well being is only one of tons of of tales of organizations reworking their industries by the ability of Domo. We’ve usually discovered that our clients’ subsequent aha! second comes from listening to a buyer story that helps them think about what else is feasible in Domo.
Take a look at our buyer tales to get impressed and catch us on the Domo Connections Tour. We at all times host a minimum of one buyer speaker and would love so that you can be a part of.
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