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As cyber threats proceed to escalate and knowledge breaches make headlines, companies can not afford to take dangers with delicate paperwork, particularly e-signatures.
In the case of e-signature instruments, a reputation that usually involves thoughts is Docusign. As highlighted in G2’s Winter 2025 Grid Report, it ranks #1 within the e-signature software program class, underscoring its dominance and reliability available in the market.
Nevertheless, as companies and people more and more depend on it to signal crucial paperwork, a urgent query arises: Is Docusign secure?
On this article, we’ll discover DocuSign’s options, safety protocols, and compliance requirements. Our evaluation incorporates insights and suggestions from G2 reviewers that will help you decide whether or not it’s the best selection for your online business.
What G2 customers like about Docusign
From seamless e-signature performance to easy integrations, here is every part that makes DocuSign a favourite amongst G2 customers:
- Cellular signatures for on-the-go effectivity: G2 reviewers spotlight DocuSign’s cellular app as a handy instrument for signing, sending, and managing paperwork on the go, providing flexibility for customers who have to deal with duties from their gadgets.
88%
of G2 customers suggest Docusign for a seamless cellular signing expertise.
Supply: G2 Consumer Evaluations
- Bulk digital signatures for streamlined doc distribution: DocuSign’s bulk ship characteristic permits sending the identical doc to a whole lot and even 1000’s of recipients directly. This characteristic is good for effectively distributing mass agreements like HR insurance policies, consent types, and different standardized paperwork.
– Docusign Video Assessment, Alexandra R.
- Sensible reminders and expiration settings: DocuSign’s automated reminders and expiration settings assist customers arrange well timed reminders. This prompts recipients to assessment and signal paperwork and ensures no agreements are missed or delayed.
89%
of G2 customers suggest DocuSign to remain on high of pending signatures.
Supply: G2 Consumer Evaluations
- Internationalization for world companies: DocuSign’s internationalization options are tailor-made to help companies with a worldwide attain. By way of multi-language help for paperwork, consumer interfaces, and e mail communications, the platform delivers a easy expertise for customers regardless of the place they’re on the earth.
- Customized branding for a constant model expertise: DocuSign presents customization choices that permit companies to personalize their signature workflows. Corporations can add logos, modify fonts, incorporate model colours, and embody different design parts to keep up an expert and cohesive model identification.
What G2 customers are saying:
“The very best factor about DocuSign is how fast and straightforward it’s to ship a number of paperwork for signatures directly. Including signature and date fields to paperwork immediately has saved us quite a lot of time. We additionally get signed paperwork again quicker and get monetary savings on postage. Each time I’ve had a difficulty, DocuSign’s help crew has at all times been there to assist. Once we first began utilizing DocuSign, the coaching program helped us rise up to hurry shortly. Now, it’s straightforward to indicate new crew members tips on how to use it and get them began. I exploit DocuSign a number of instances every week, and it’s a key a part of how my firm works.”
– Docusign Assessment, Nancy S.
What G2 customers dislike about Docusign
Albeit praised for its performance and ease of use, some G2 customers have identified areas the place DocuSign may enhance:
- Signature alignment points: Some customers have encountered challenges when adjusting signature fields in paperwork. These misalignments can result in formatting issues, which may have an effect on the doc’s skilled look.
- Restricted customization: Whereas DocuSign permits for some degree of customization, corresponding to including logos and adjusting primary template parts, many customers really feel that these choices are restricted in comparison with rivals.
- Integration challenges: Though DocuSign integrates with a variety of third-party software program, the mixing course of might be sophisticated. Organising these connections typically requires technical experience.
- Customer support: Some prospects have voiced frustration with DocuSign’s customer support, significantly when dealing with refund requests or resolving points after a purchase order. Lengthy response instances and an absence of proactive help when coping with advanced queries result in dissatisfaction.
- Pricing issues: Few customers take into account DocuSign’s subscription mannequin pricing steep, significantly for smaller companies or particular person customers who don’t want frequent entry to DocuSign e-signature providers.
“DocuSign’s pricing might be increased than anticipated attributable to hidden charges for superior security measures and integrations, which may shortly add up. Moreover, its restricted customization choices could also be a downside for companies with particular branding or workflow wants. The platform’s integrations, whereas in depth, may also create workflow bottlenecks for organizations that rely closely on particular software program, hindering operational effectivity.”
–Docusign Assessment, S L.
What DocuSign alternate options do G2 customers use?
Whereas DocuSign dominates the e-signature panorama, it’s not the one possibility obtainable.
Docusign’s high security measures
Safety is paramount on the subject of e-signature options. DocuSign presents a spread of security measures to guard delicate paperwork and guarantee compliance with laws. However what do actual G2 customers take into consideration its safety capabilities?
Compliance with world laws
DocuSign adheres to quite a few world laws and business requirements to make sure its digital signature options are legally acknowledged and safe.
The platform complies with the Digital Signatures in World and Nationwide Commerce (ESIGN) Act within the U.S. and Digital Identification, Authentication, and Belief Providers (eIDAS) Rules within the European Union, validating the legality of digital signatures for contracts and different paperwork.
DocuSign additionally meets key business certifications such because the system and group controls (SOC)-SOC 2 Sort 2 and SOC 3 to make sure the best safety requirements and privateness safety.
These certifications are particularly crucial for organizations in extremely regulated sectors, together with healthcare, finance, and authorities, the place compliance and knowledge safety are paramount.
What G2 customers are saying:
“DocuSign has been useful for our firm, particularly after we want signatures from individuals who aren’t obtainable regionally. It permits us to get paperwork signed shortly and ensures we keep Well being Insurance coverage Portability and Accountability Act (HIPAA) compliant, making the method extra environment friendly.”
– Docusign Assessment, Pauline B.
Signature historical past and audit options
DocuSign offers audit trails and signature historical past options, making certain a clear and verifiable document of each motion taken through the signing course of.
Every doc signed by DocuSign comes with a Certificates of Completion that’s court-admissible and comprises the audit path of e mail addresses, timestamps, and IP addresses of signees.
This audit path is tamper-evident, which means any modifications to the doc after signing will likely be seen. These options are vital for making certain accountability and authorized defensibility in case a doc’s authenticity is ever questioned in courtroom or throughout an audit.
What G2 customers are saying:
“Quick, error-free, paper-saving, and safe—DocuSign makes managing paperwork easy. Signed paperwork are legally accepted as official proof in courtroom, eliminating the necessity to retain bodily copies for years. With DocuSign’s simply accessible historical past, any doc might be present in only a minute.”
–Docusign Assessment, Zeal T
Safe doc administration
Efficient and safe doc administration is essential for companies to optimize operations, guarantee compliance, and scale back dangers. DocuSign excels on this space by providing a complete platform that simplifies the creation, signing, and storage of vital paperwork and contracts.
DocuSign emphasizes layers of bodily and logical safety measures, together with encryption, intrusion detection programs, and entry controls all through the doc lifecycle.
What G2 customers are saying:
“Probably the most precious characteristic of DocuSign is its flexibility and effectivity in seamlessly integrating with our current enterprise processes, streamlining doc signing procedures. It has considerably improved our organizational workflow by lowering the time it takes to finish and signal contracts and agreements. Moreover, as soon as individuals develop into conversant in DocuSign, they shortly acknowledge its safety, giving us confidence that it will probably deal with the delicate paperwork crucial to our subject whereas making certain the belief and compliance required.”
– Docusign Assessment, Pomela T.
Is Docusign legit?
DocuSign is a respectable and extensively trusted platform for digital signatures and doc administration. Nevertheless, cybercriminals typically mimic DocuSign’s branding in phishing scams. To remain safe, it is a good follow to confirm paperwork earlier than signing, use sturdy passwords, allow two-factor authentication, and keep away from sharing delicate data by unsecured channels.
What G2 customers are saying:
“The one draw back I can consider is that DocuSign is so well-known that its e mail design is commonly cloned for malicious functions. Frequent DocuSign customers may simply be tricked into clicking one thing they shouldn’t just because they’re so accustomed to the acquainted yellow and blue emails. Whereas it is perhaps troublesome for DocuSign to completely deal with this, maybe there’s a method to enhance safety on this space.”
– Docusign Assessment, Verified Consumer in Regulation Apply.
Is Docusign free?
DocuSign presents a 30-day free trial with no bank card required, permitting you to discover its options and see if it matches your online business wants. Past the trial, it presents varied pricing plans adjusted to enterprise necessities.
Let’s discover the completely different pricing choices and spotlight every plan’s options to pick out the one which most accurately fits you.
Private plan
Ultimate for people and sole proprietors with primary digital signature wants.
- Worth: $10/month and $120 billed yearly
- Options: 5 agreements for signature every month, reusable templates, and integration with 900+ apps.
Normal plan
Designed for small to medium groups needing to ship, signal, and collaborate.
- Worth: $25/month per consumer and $300 billed yearly
- Options: All options of the ‘private plan,’ crew sharing of templates, real-time collaborative commenting, and customized branding.
Enterprise professional plan
Personalized for automating and optimizing agreements with superior options.
- Worth: $40/month per consumer and $480 billed yearly
- Options: All options of the ‘normal plan,’ attachment requests, conditional logic, mobile-friendly types, a number of recipient dealing with, and fee assortment through the signing.
Be aware: For companies requiring customizable e-signature or identification verification options, DocuSign presents tailor-made plans that embody stay technical help, enhanced buyer knowledge administration, Single Signal-On (SSO) integration, fraud safety, and SMS/WhatsApp notifications. For pricing particulars, please attain out to the gross sales crew.
Supply: Docusign
What G2 customers are saying:
“DocuSign, a frontrunner within the e-signature area, is undoubtedly dependable and feature-rich however comes with a premium price ticket which will really feel steep, particularly for smaller companies. Some customers discover the associated fee disproportionate to the options included in the usual plans. Notably, important security measures like SSO are provided as add-ons relatively than a part of the bottom package deal, which might be disappointing in in the present day’s security-conscious panorama.”
– Docusign Assessment, Brad W.
FAQ: Is DocuSign Protected?
Q: How does Docusign work?
Customers merely add paperwork, designate signature fields, and ship them by way of e mail. DocuSign additionally integrates with fashionable instruments like Salesforce, Google Drive, and Dropbox, which makes it straightforward to optimize workflows and improve productiveness.
Q. Is Docusign legally binding?
Sure, DocuSign’s e-signatures are legally binding and adjust to laws just like the ESIGN Act within the U.S. and eIDAS within the EU. These legal guidelines verify the authorized validity of digital signatures for contracts and different paperwork.
Q. Is DocuSign safe for signing delicate paperwork?
Phishing assaults and malware current severe threats to the safety of DocuSign paperwork. The platform employs Superior Encryption Normal (AES)-256-bit encryption to safeguard paperwork each throughout transmission and in storage.
Q. Is Docusign secure for SSN?
DocuSign is safe for dealing with Social Safety Numbers (SSNs). It makes use of encryption and multi-factor authentication to guard delicate knowledge and complies with HIPAA, SOC 1, and SOC 2 laws, making certain safety throughout doc transmission and storage.
Q. How does DocuSign make sure the authenticity of signed paperwork?
DocuSign employs cryptographic strategies and generates detailed audit trails for each doc. These embody details about signers, timestamps, and IP addresses, making certain the authenticity and validity of signed paperwork.
To signal or to not signal?
In the case of security, DocuSign earns excessive reward from reviewers who belief its security measures, together with encryption, 2FA, and tamper-proof audit trails. These instruments not solely shield delicate paperwork but in addition simplify the signing course of, saving time and making certain compliance with world laws.
That stated, it’s at all times sensible to remain vigilant. Consider your particular safety wants, analysis business certifications, and take into account your use case earlier than absolutely committing. By doing so, you’ll be able to benefit from DocuSign’s capabilities and benefit from the comfort, effectivity, and peace of thoughts it presents for managing your doc workflows securely.
Wish to consider your choices? Discover the highest 10 e-signature providers.
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